At Kia, the security of Kia vehicles is a top priority.
We are providing assistance to Kia owners and lessees whose vehicles may be targeted by methods of theft that have been popularized on social media. We continue to offer a free, enhanced security software upgrade to restrict the unauthorized operation of vehicle ignition systems on LOCKED vehicles to owners nationally, and we strongly encourage all eligible vehicle owners to have this upgrade installed. For vehicles not eligible for the software upgrade, we have developed an ignition cylinder protector to reinforce the key cylinder sleeve assembly as an additional theft deterrent. We are also providing free steering wheel locks for impacted owners and lessees, both directly to consumers and through local law enforcement agencies. To prevent vehicle theft, remember to park in well-lit areas or near security cameras, close all windows and lock your vehicle every time you walk away using the key fob to activate the alarm and security software, and do not leave your keys/fob, valuables, or the area while your vehicle is running.
For more information on your vehicle’s eligibility for the software upgrade or to have this ignition cylinder protector installed, please input your 17-digit VIN:
Additionally, on May 18, 2023, Kia announced that a settlement had been reached in consumer class action litigation related to vehicle thefts. This will allow affected consumers (certain Class Members) to receive payments & other benefits once the settlement has been approved by the Court. The settlement provides various benefits including cash compensation for customers who have incurred theft-related losses, reimbursement for insurance deductibles, increased insurance premiums & other theft-related losses. It also provides for the free software upgrades that Kia has been rolling out as mentioned above, as well as reimbursement for steering wheel locks & other theft prevention devices, including aftermarket alarm kits, purchased by Class Members.
On November 1, the Court gave its preliminary approval to this voluntary settlement, and notices to Class Members explaining the claims process and related deadlines are now being sent out. We have launched a separate website to provide additional information to Class Members: Kia Theft Settlement. Class Members may now access the website to learn more, download a claim form, and submit a claim. Any filed claims will be processed and reviewed, and if approved, will be paid out after the Court gives its final approval of the settlement.
In order to request a free of charge steering wheel locking device, you must provide your 5-digit Customer Offer Code included in the right corner of your offer letter and click the "Search" button below.
If you did not receive an offer letter or have misplaced yours and do not know your 5-digit Customer Offer Code, please click the "New Message" button above to create a request for assistance in order to complete the order of your steering wheel locking device. You will be required to provide current proof of ownership.
Your order has been successfully submitted.
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You should receive your steering wheel lock device within 14 days following order placement, but delivery times can be affected by supply availability and weather conditions affecting shipping.
You will also receive a separate email to confirm your order, as well as a separate email to notify you when shipment has occurred.
Kia Customer Care 800.333.4Kia (4542) or contact us by clicking New Message above
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If you have any questions, you may call our Customer Assistance Center at 800-333-4KIA (4542)<div class="jqDialogAlert_wrap_left">At this time, under applicable law, privacy requests relating to personal information are not provided to residents in your state.<br />If you have any questions, you may call our Customer Assistance Center at 800-333-4KIA (4542).<br /><br />For information on our general business practices regarding the collection, maintenance, and sharing of personal information, please see our <a href='https://www.kia.com/us/en/privacy' target='_blank'>Privacy Policy</a>.</div><div class="jqDialogAlert_wrap_left">At this time, under applicable law, privacy requests relating to personal information are not provided to residents in your state.<br />If you have any questions, you may call our Customer Assistance Center at 800-333-4KIA (4542).<br /><br />For information on our general business practices regarding the collection, maintenance, and sharing of personal information, please see our <a href='https://www.kia.com/us/en/privacy' target='_blank'>Privacy Policy</a>.</div>Confirm Email does not match.Please enter a valid Email address.Please wait for a minute before sending another code.Our record indicates that you have submitted a @RequestType@.Your request is still in progress. We will respond to your request within @days@ days from the day we received your request.Your request has been completed and the following link has been generated for you to access the information.<br /><br /><a href="@url@" target="_blank">Click here to download.</a>Your request has been completed and you have opted out from future sales of your personal information by Kia America. We have also notified all third parties to whom we have sold your personal information within the 90 days prior to your request, if any, not to further sell your information.Your request has been completed in accordance with the California Consumer Privacy Act and your personal information has now either been <br />(1) permanently and completely erased on our existing systems (with the exception of archived or back-up systems; <br />(2) de-identified; or <br />(3) aggregated. We will maintain a record of your request pursuant to Civil Code section 1798.105(d).We are unable to complete your request because you have not submitted sufficient information to establish that you are eligible to make the request on behalf of another resident. If you have any questions, you may call our Customer Care Center at 800-333-4KIA (4542).In accordance with the California Consumer Privacy Act, subject to certain exceptions, California consumers have the right to opt-out of the sale of their personal information, the right to request access to the categories and specific pieces of personal information collected about them, and the right to request deletion of their personal information. To exercise your rights, please click the above link and follow the instructions on this website or call us at the toll-free phone number below.<b>In accordance with California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Virginia and Utah law, eligible state residents have several rights with regard to personal information, also known as personal data, that is collected by businesses.<br/>If you are an eligible resident of a state that grants its residents certain privacy rights, you have the following rights, subject to certain exceptions:</b><br/><br/>
(1) <b>Right to Know/Access</b>: You have the right to request access to the personal information maintained by Kia about you. This includes the right to request disclosure of the categories of personal information and specific pieces of personal information that Kia has collected about you. In response to requests for the categories, we will provide the categories of personal information we collected, the categories of sources from which we collected the personal information, our business or commercial purpose for collecting, selling or sharing the personal information, the categories of third parties to whom we sold, shared or disclosed the categories of personal information for a business purpose, and the business or commercial purpose for which we sold, shared or disclosed the categories of personal information. If you are a resident of Delaware, you also have the right to obtain a list of the categories of third parties to which Kia has disclosed personal information, and if you are a resident of Oregon, you can request to receive a list of specific third parties to which we have disclosed any personal information.<br/><br/>
(2) <b>Right to Delete</b>: You have the right to request that Kia delete any personal information about you that Kia has collected. Kia may decline to delete certain types of personal information about you in accordance with applicable law.<br/><br/>
(3) <b>Right to Correct</b>: You have the right to request that Kia correct inaccuracies in the personal information it maintains about you, taking into account the nature of the personal information and the purposes of the processing of your personal information.<br/><br/>
(4) <b>Right to Opt-Out of Sale</b>: If Kia sells personal information about you to third parties, you have the right to request that Kia not sell your personal information.<br/><br/>
(5) <b>Right to Opt-Out of Sharing/Targeted Advertising</b>: If Kia processes your personal information for the purpose of targeted advertising, you have the right to request that Kia not process your personal information for such purpose.<br/><br/>
(6) <b>Right to Opt-Out of Profiling</b>: If Kia processes your personal information for profiling purposes, you have the right to request that Kia not process your personal information for such purposes.<br/><br/>
(7) <b>Right to Limit Use and Disclosure of Sensitive Personal Information</b>: If you are a resident of California, you have the right, in certain circumstances, to limit how Kia uses and discloses your sensitive personal information.<br/><br/>
(8) <b>Right to Appeal</b>: You have the right to appeal Kia’s decision with regard to your request to exercise any privacy rights described herein.<br/><br/>
For certain requests, Kia will need to verify your identity before processing your requests to exercise the above rights. Further details on how to make requests, including our identity verification process, and your privacy rights more generally can be found in Kia's <a href='https://www.kia.com/us/en/privacy' target='_blank'>Privacy Policy</a>.Information provided with your request will only be used to process your request or as otherwise permitted under applicable law.If you have visited our websites, we may have collected information about the device you used to engage with our websites. Such information may not be tied to other personal information (such as your name, postal address, email address, etc.) that Kia holds about you, and we therefore may not be able to associate the information with you. You may exercise your privacy rights for device-level data by engaging with the consent management platform displayed when you enter our websites.You may only submit two requests for access to data within 12 months. Our record shows you have already reached this limit. If you have any questions, you may call our Customer Care Center at 800-333-4KIA (4542).For more information on your rights, see our <a href="https://www.kia.com/us/en/privacy" target="_blank" style="color: #bc162c; text-decoration: underline;">Privacy Policy</a><div class="jqDialogAlert_wrap_left">Due to inactivity, your screen has timed out.<br />To safeguard against fraudulent requests, we are unable to comply with your request.<br />If you have any questions, you may call our Customer Assistance Center at 800-333-4KIA (4542).<br />For information on our general business practices regarding the collection, maintenance, and sale of personal information, please see our <a href='https://www.kia.com/us/en/privacy' target='_blank'>Privacy Policy</a><br/><br/>
For residents of California, Connecticut or Montana: You may still exercise your right to opt out of the sale and processing of your personal information for targeted advertising and/or profiling purposes.<br />California residents can also still exercise the right to limit the use and disclosure of sensitive personal information. To exercise these rights <span class="exerciseRightsClickHere"><a href="https://customercare.kiausa.com/PrivacyManagement" target="_blank">click here</a></span>.</div>Selecting this option will take you to Kia Customer Center website where you can submit a new case. Do you want to continue?An error has occurred while processing your request. Please contact the Kia Customer Care Center (800-333-4KIA(4542))Your session has timed out. Please try again and call the Kia Customer Care Center (800-333-4KIA(4542)) if the error persists.Session Timeout WarningFor the security reasons your session is timed-out.You will be logged out in
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